Travcom Support

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Welcome to the TravCom Support Center. Here you can review all of the support options TravCom has to offer. In addition, you can download product updates and utilities, get a list of upcoming training classes, request support for custom Crystal Reports, or view a listing of TravCom consultants. By filling out and submitting the registration form you will be automatically notified by email of any TravCom product news or updates.

TravCom Support Options

The following contact information is for clients that are supported by TravCom USA.
For clients that are supported by TravCom Canada please go to www.travcom.ca/contact for more support options.
For clients that are supported by TravCom UK please go to www.travcom.co.uk/contactus for more support options.

Toll-Free Phone Support:
TravCom offers toll-free technical assistance to all TravCom subscribers within the United States. Support representatives make every attempt to answer your call when you place it, and to return your call within thirty minutes if you must leave a message. The toll-free telephone number is 800-TRAVCOM (800-872-8266). For agencies outside of the United States you must call 310-558-3130.

Please note that TravCom cannot offer specific assistance with network issues (beyond basic TravCom installation instructions for a network), nor with third party software such as word processors or spreadsheets.

TravCom can be reached from 6:30am - noon and from 1:00 - 5:00pm, pacific time. Please be sure to listen carefully to your options when you call. Be sure to select the support option to get assistance, not sales. If you leave a message on the sales line this will significantly delay the response to your support call.

Fax Support:
Support questions can be sent by fax to 310-558-3160. You will be called back with a reply as soon as a TravCom support representative reviews your fax.

Email Support:
You may send your support question by email. For general support questions please email them to support@travcom.com.

Remote Assistance:
We offer a Remote Assistance utility which will allow TravCom Support Representatives the ability to take over your computer and troubleshoot any issues you might be having. To access the Remote Assistance utility, go to Start > Programs > TravCom CS > Remote Assistance, or select Help > Remote Assistance from the TravCom menu. You can also access the Remote Assistance gateway by clicking here. Just enter the session code given to you by a support representative.